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We care about your Risks

It is no longer sufficient to just have a broker, policy holders need to partner with professional service providers who not only take a personal interest, but will provide a level of expertise and service that adds tangible value to the policy holder and or their business. Such a service provider needs to be flexible enough to respond to changes in the market and business environment, which necessitates a fluid business model that is completely focused on providing uncompromising professional service and advice.

This is where Neptune Risk Managers comes in. We are licensed Short Term Insurance Brokers dedicated to protecting your interests and navigating the complexities of insurance cover. Apart from broking Services, we also provide Risk Management and Consulting Services to help you avert risks. Having a broker on your side when dealing with insurance issues and claims gives you a better footing knowing that someone has your back.

We're on your side, we care about your risks. read more



  Mon - Thur 08:00 - 16:30
Fridays 08:00 - 16:00

why choose a broker?

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insurance cover we offer

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our services

Broking Services

Broking Services

In the increasing competitive environment businesses find themselves in the 21st Century, the success of any organisation relies on the quality of its products or services and efficiency and reliability of its supply chain. At Neptune Risk Managers , we aim to ensure that your business is protected whenever any of these fundamental pillars of your business fall victim to circumstances beyond your control.

We do this by:
  • Providing customised insurance products designed to specifically address the unique requirements of your business
  • Access to niche products which are not readily available in the local market or which require specialist markets
  • Access to offshore markets in all of the major Global Insurance Markets
  • Specialist advice and expertise sourced from leading industry practitioners
  • A holistic approach to risk which include non-insurance products.
Risk Management Services

Risk Management Services

Risk Management entails more than just risk identification, evaluation and control - it requires a shift in mindset.

Neptune Risk Managers assists its clients in this process by:
  • Partnering with the Management team in order to implement a successful and sustainable Risk Management Programme
  • Assistance in the implementation and execution of a Risk Management
  • Programme, be it enterprise wide or in specific risk areas
  • Access to unique Risk Management products including Risk Financing
  • Access to specialists Risk Management consultants
  • Consulting Services



The local insurance industry has experienced a significant dilution in expertise over the past 15 years. Amongst other reasons, the implementation of strict compliance regulation has had the negative effect of forcing many of the senior practitioners into early retirement. This has resulted in many companies in the industry being forced to employ inexperienced or ill-equipped personnel in senior, decision making positions.

Neptune Risk Managers has identified this as a major concern affecting customers, brokers and insurers alike. We therefore offer specialist consulting services to not only the industry but also to non-Neptune insurance clients who would like an independent evaluation of their insurance products.

At present Neptune's services include, but are not limited to Marine Insurance products, Commercial Insurance Products, Personal insurance products and specialists insurance products.




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brief overview

Neptune Office
Neptune Risk Managers was established in August of 1999 with offices based in Walvis Bay to address these needs. Our staff compliment has over 50 years' experience in the industry and the individuals are truly competent in their respective fields.

The Managing Director, Lili Alberts started Neptune in August of 1999 as a one man show. She has built up vast amounts of experience not only in the Commercial Insurance market, but also in the Marine, Aviation, Personal Accident, Protection and Indemnity and Engineering insurance market. Today Neptune celebrates almost two decades of service excellence and a total staff compliment of 14 people. Elphia Pool joined the Company in August 2014, first worked from home and officially opened the Windhoek office on 1 May 2015 which has grown with a total staff compliment of 4 people. Elphia was appointed as Director with effect from 1 February 2017.

Due to the growth in Swakopmund Neptune realized the importance of expanding to Swakopmund to guarantee service excellence and personal contact with our clients and the new office opened officially for business on 3 April 2017. Omaruru is also being developed on a small scale at the moment. Neptune is growing their roots to reach all Namibians in need of excellent broking services. We have been pro-active over the years and have forged very strong relationships with broking houses and underwriters all over the world, this enables us to deal with any enquiry. We have close connections with Broking Houses in the Republic of South Africa which gives us the added benefit to service our clients in both Namibia and South Africa.

some faqs

What does a Broker do?
An insurance broker is a professional who helps people shop for and choose insurance policies. Insurance brokers are usually independent contractors who work with multiple insurance companies. This allows them to compare rates and coverage options from different insurers to find the best policy for their clients.
How Can an Insurance Broker Help Me?
Insurance brokers can help you in a number of ways. First, we can help you find the right insurance policy for your needs. We will take into account your budget and your coverage requirements to find a policy that is right for you. Second, we can help you get the best possible price on your policy. Insurance brokers have relationships with many different insurance companies and can often get discounts on policies for their clients. Finally, insurance brokers can help you file claims and get the compensation you deserve. If you have a problem with your insurance company, an insurance broker can be a valuable advocate for you.
What is the difference between an insurance broker and an insurance agent?
A broker represents the client and works with multiple insurance providers to find the best coverage, whereas an agent typically represents a specific insurance company. Brokers offer more flexibility and choice, focusing on the client's interests.
How do I choose the right short-term insurance broker?
Choose a broker with a solid reputation, industry expertise, and a commitment to customer service. Look for one who understands your unique needs, communicates effectively, and has access to a diverse range of insurance products from reputable providers.
How do you handle disputes between clients and insurance companies?
Understanding the broker's role in addressing disputes ensures that you have an advocate in case disagreements arise during the claims process or policy management.
How does the claims process work?
Information on how to file a claim, documentation requirements, and the general process from claim submission to settlement.

the markets

Neptune Risk Managers has access to all major as well as niche markets active in the Namibian and South African market. This includes, amongst others:

  • Associated Marine Underwriting Agency
  • Chartis Insurance South Africa
  • Devereux Marine
  • Hollard Insurance Company
  • KILN SA
  • Lion of Africa
  • Lloyds
  • Old Mutual Short Term Insurance Company
  • Momentum
  • Santam
  • Special Risk Acceptances Namibia
  • Western National
  • Sunderland Marine (Africa) Limited
  • Various specialist Underwriting Managers.
  • KingPrice
  • Phoenix

In addition, Neptune Risk Managers is a Lloyd's Open Market Correspondent. This allows us to place risks into the local market through various London Placing Brokers. We also has access to markets in Europe, Far East, Australasia and the Americas.

Whilst Neptune Risk Managers continue to search out new markets, only those meeting its stringent requirements of integrity and good business practice will be used to provide protection to Neptune clients.


what our clients say


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get in touch with us

At Neptune, we understand that your insurance needs are unique, and we're here to provide personalized solutions tailored just for you. Whether you have questions about coverage, want to explore policy options, or need assistance with a claim, our dedicated team is ready to assist you. To make the process as seamless as possible, we invite you to use our convenient Contact Form. It's a quick and efficient way to reach our team and ensures that we have all the necessary details to assist you effectively.

Your peace of mind is our priority, and we look forward to connecting with you. Let's work together to safeguard what matters most to you. All information supplied to us through the contact form or via other contact methods is treated as highly confidential. You can also contact us directly at:

Phone: (+264) 85 211 7612

E-mail: info_[at]_neptune.com.na

Walvis Bay - Tel: +264 64 270 880
Map of Walvis Bay Branch

Elphia Pool

Postal Address: Private Bag 5006, Walvis Bay, Namibia

Physical Address: No 116, 6th Street, Walvis Bay, Namibia

Phone: (+264) 64 270 880

Facsimile: (+264) 64 202 365

Mobile: (+264) 81 129 1350

Email: elphia_[at]_neptune.com.na

Windhoek - Tel: +264 64 270 880
Map of Windhoek Branch

Elphia Pool

Postal Address: PO Box 81285, Olympia, Windhoek, Namibia

Physical Address: Korrigan Business Centre, 17 Parsival Street, Unit 8, Windhoek, Namibia

Phone: (+264) 61 255 101

Facsimile: (+264) 61 255 103

Mobile: (+264) 81 129 1350

Email: elphia_[at]_neptune.com.na

Swakopmund - Tel: +264 64 463968
Map of Swakopmund Branch

Rebecca Mitchinson

Postal Address: Private Bag 5006, Walvis Bay, Namibia

Physical Address: Hendrik Witbooi Street 10, Swakopmund, Namibia

Phone: (+264) 64 463 968

Facsimile: (+264) 64 406 916

Mobile: (+264) 81 208 07481

E-Mail: rebeccae_[at]_neptune.com.na

Omaruru - Tel: +264 64 270880
Map of Omaruru Branch

Lili Alberts

Postal Address: P O Box 8, Omaruru, Namibia

Physical Address: River Street, Omaruru, Namibia

Mobile: (+264) 81 124 6706

E-Mail: lili_[at]_neptune.com.na

Directors

Managing Director - Lili Alberts

Mobile: (+264) 81 124 6706

email: lili_[at]_neptune.com.na

Director - Elphia Pool

Mobile: (+264) 81 129 1350

Email: elphia_[at]_neptune.com.na

Contact Form




All correspondence from this form is treated as confidential.



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